FAQ | Frequently Asked Questions
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FAQ | Frequently Asked Questions and Useful Information
We want your stay at Hotel Neru to be a truly memorable experience from the moment you arrive in León. That's why, to make your stay more comfortable, in this section you'll find answers to frequently asked questions about our rooms, services, location, and booking conditions. If you need any further information, our team will be happy to help you enjoy a perfect experience in the heart of León.
Information about opening hours
Check-in hours: from 3:00 PM to 10:00 PM.
Online check-in: available (after 10:00 PM) by contacting the hotel beforehand.
Check-out hours: before 12:00 PM.
Late check-out service: after 12:00 PM, please inquire at reception.
Payment information
Cancellation policies may vary depending on the room type and dates selected for your stay.
Accepted cards: Visa, Mastercard, Diners Club, Maestro, ServiRed, Euro6000
Information about on-demand services
Private parking covered and monitored 24 hours a day, 1 minute walk away, price €24.00 per day.
Sewing kit service available upon request.
Umbrellas available at reception upon request.
Luggage storage and cots available.
These services must be requested in advance by calling our hotel.
Information about extra beds
Children aged 0-2 years can stay free of charge in cribs upon request.
Children aged 3 years and over or adults can stay in an extra bed for a supplement per person per night.
Information on how to get there and park
How to access the hotel upon arrival
We are located in the city's historic center, an area with restricted vehicle access. However, you can drive right up to the hotel entrance to briefly check in and unload your luggage. Once at the hotel, you must inform the reception staff each time you arrive with your vehicle so they can take the necessary steps to avoid a police fine.
Important: You must arrive only via the following streets: C/ Murias de Paredes (to the end), then turn left onto C/ Puerta del Sol, and finally take the first left onto C/ Tarifa. We are located at number 9 on Calle Tarifa.
Parking options
We offer several parking options. First, there is the Plaza Mayor Parking Garage, which is covered and monitored 24 hours a day; it costs €24 per day per space. Another option is to park on the streets around the hotel, where there is a white zone (free) and a blue zone (paid every 2 hours at €1.40). Finally, you can opt for the San Pedro Parking, which is an open-air parking area (located about a 5-minute walk from the hotel) and is an orange zone (paid once a day for 8 hours at €2.80).
How to get there from the train or bus station
León is a small city with short distances. Therefore, if you arrive from the train or bus station, there are taxi stands that take about 10 minutes to reach the hotel entrance. Alternatively, you can walk in about 20 minutes. The easiest route is to cross the Puente de los Leones (Lions Bridge) and take Avenida Ordoño II. At the end of the avenue, you will reach Plaza de Santo Domingo; Continue straight along Calle Ancha until you reach the Cathedral, then turn right onto Calle Mariano Domínguez Berrueta until you reach Plaza Mayor.
Once you have crossed the Plaza and are on Calle Santa Cruz, continue straight ahead and on your left you will find Calle Tarifa, where the hotel is located.
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